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Real calls answered by our AI receptionist

These are real calls handled by PatientCopilot for real clinics. The AI side is the original recording. To protect patient privacy, each caller's voice was re-recorded and names, phone numbers, emails, addresses and other identifiers were removed (you will hear a soft noise where something was redacted).

12 real calls

Spouse books severe neuropathy visit after hours

  • After hours
  • New patient
  • Booked

A caller books a first visit for her husband's severe neuropathy late on a Saturday night. The AI captures the complaint, offers afternoon and morning options and confirms by email.

Chiropractic and acupuncture clinic · October 2026 · Duration 2:06

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. Are you a new patient, or an existing one?
  2. CALLER: New patient.
  3. AI RECEPTIONIST: Great — can I get your first and last name, please?
  4. CALLER: This is my this call is what for appointment for my husband, [redacted].
  5. AI RECEPTIONIST: Thanks for letting me know. And what would you like the doctor to help [redacted] with?
  6. CALLER: Neuropathy, very, very severe.
  7. AI RECEPTIONIST: I'm so sorry he's dealing with that. Would you say
  8. CALLER: Yes. Yes.
  9. AI RECEPTIONIST: this feels urgent, or is it okay to schedule the
  10. AI RECEPTIONIST: Understood.
  11. CALLER: Also, the sooner, the better.
  12. AI RECEPTIONIST: Got it. When would [redacted] like to come in? Would morning or afternoon work better for him?
  13. CALLER: Afternoon.
  14. AI RECEPTIONIST: Alright,
  15. AI RECEPTIONIST: let
  16. CALLER: morning, afternoon.
  17. AI RECEPTIONIST: For afternoon openings, here are the soonest options: on Monday, [date] at three fifteen PM or four PM. Would either of those work for [redacted]?
  18. CALLER: Earlier.
  19. AI RECEPTIONIST: The earliest afternoon slot on Monday is three fifteen PM. If you’d like something earlier in the day, there’s a morning opening at ten thirty AM. Would that work, or would you
  20. CALLER: Yes.
  21. AI RECEPTIONIST: like to hear more options on other days?
  22. CALLER: No. Ten thirty AM is good.
  23. AI RECEPTIONIST: Thank you. Could you please provide your email address so we can send the booking confirmation?
  24. CALLER: Yes. Uh, [redacted].
  25. AI RECEPTIONIST: Thank you. Just to confirm, that's [redacted], correct?
  26. CALLER: Correct.
  27. AI RECEPTIONIST: [redacted] is all set for Monday, [date] at ten thirty AM. The appointment
  28. CALLER: Ten thirty.
  29. AI RECEPTIONIST: will be at [address redacted]. The confirmation will be sent to your email. Is there anything else I can help you with today?
  30. CALLER: No. We will be there Monday. Thank you very much.
  31. AI RECEPTIONIST: You're welcome. We look forward to seeing you both on Monday. Have a great day!

Insurance question answered, new patient booked

  • After hours
  • New patient
  • Booked

A new patient asks whether the clinic takes insurance before opening hours. The AI answers from the clinic's accepted plans and books the requested day and time.

Spine and wellness clinic · October 2026 · Duration 2:23

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. How can I help you today?
  2. CALLER: Hi. I wanted to schedule an appointment as a new patient.
  3. AI RECEPTIONIST: Is this [redacted] calling? It looks like you are a new patient, is that correct?
  4. CALLER: Yes.
  5. AI RECEPTIONIST: Great — what's been going on, or what would you like the doctor to help with?
  6. CALLER: Mostly back pain, I guess.
  7. AI RECEPTIONIST: Thanks for sharing that. Would you say this feels urgent, or is it okay to schedule the next best opening?
  8. CALLER: I would like to schedule for [date] if possible.
  9. CALLER: twelve PM.
  10. AI RECEPTIONIST: We do have an opening on [date] at twelve PM. Before I book that for you, could you please provide your email address so we can send you the confirmation?
  11. CALLER: Yes. That's [redacted].
  12. AI RECEPTIONIST: Thank you. Just to confirm, that's [redacted], correct?
  13. CALLER: Yes.
  14. CALLER: Can I ask
  15. AI RECEPTIONIST: You're all set
  16. CALLER: a question?
  17. AI RECEPTIONIST: Absolutely, go ahead — what would you like to know?
  18. CALLER: Does this location accept insurance?
  19. AI RECEPTIONIST: Yes, [clinic name] accepts most major medical insurance plans, including Aetna, Cigna, Premera, Regence, United Healthcare, Medicare, Medicaid, and many others. If you have a specific plan in mind, the office can confirm details for you.
  20. CALLER: Okay. Thank you. I would just just that upon arrival.
  21. AI RECEPTIONIST: Sounds good. If you have any other questions before your visit, feel free to call. Is there anything else I can help you with today?
  22. CALLER: That'll be it today. Thank you.
  23. AI RECEPTIONIST: Great — I've got your information and your appointment is confirmed for Tuesday, [date] at twelve PM. Thanks so much for calling, and we look forward to
  24. CALLER: Thanks.
  25. AI RECEPTIONIST: seeing you. Have a wonderful day!

No same-day opening, earliest slot booked

  • After hours
  • New patient
  • Booked

Early on a Tuesday the caller asks whether the AI is a person and wants a same-day visit. The AI answers honestly, offers the earliest opening and books it.

Spine and wellness clinic · September 2026 · Duration 1:43

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. How can I help you today?
  2. CALLER: Hi, Sarah. I'm calling because I would like to find out about settled scheduling an appointment.
  3. CALLER: To see somebody.
  4. AI RECEPTIONIST: Is this [redacted] calling? It looks like you are a new patient, is that correct?
  5. CALLER: Are you AI or human?
  6. AI RECEPTIONIST: Aww, you caught me. Yes, I'm an AI, but I'm here to help however I can.
  7. CALLER: Are there any appointments available today?
  8. AI RECEPTIONIST: I'm sorry, there aren't any appointments available today. The soonest opening I see is on Wednesday, [date] at eight AM. Would you like to book that, or hear more options?
  9. CALLER: Did you go ahead and book that?
  10. AI RECEPTIONIST: Not yet — I’ll need your email address first so we can send you the booking confirmation. Could you please provide your email? If you’d rather not, that’s okay too.
  11. CALLER: It's [redacted].
  12. AI RECEPTIONIST: Thank you. Just to confirm, is that [redacted]? Is that correct?
  13. CALLER: It's correct.
  14. AI RECEPTIONIST: You're all set for Wednesday, [date] at eight AM. The confirmation will be sent to your email. Is there anything else I can help you with today?
  15. CALLER: Nope. That's it.
  16. AI RECEPTIONIST: Great, your appointment is confirmed. Thanks so much for calling, and we look forward to seeing you. Have a wonderful day!

Specialty nerve test booked correctly

  • New patient
  • Booked

A caller asks for an EMG and nerve conduction test. The AI works through a garbled name capture, offers several dates, repeats them on request and books the visit.

Spine and wellness clinic · August 2026 · Duration 2:47

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. Are you a new patient, or an existing one?
  2. CALLER: New.
  3. AI RECEPTIONIST: Great — can I get your first and last name, please?
  4. CALLER: [redacted] and [redacted].
  5. AI RECEPTIONIST: Absolutely. Just to clarify, could you share your first and last name so I can get your intake [redacted]?
  6. CALLER: [redacted].
  7. AI RECEPTIONIST: Thanks, [redacted]. And your last name?
  8. CALLER: [redacted].
  9. AI RECEPTIONIST: No problem. What’s been going on, or what would you like the doctor to help with?
  10. CALLER: Yes. Go on. I wanna schedule a EMG and CS nerve test.
  11. AI RECEPTIONIST: Got it. Is there a specific area that's bothering you, like your neck, back, head, jaw, shoulder, hip, knee, or something else?
  12. CALLER: Uh, my hands.
  13. AI RECEPTIONIST: Thanks for sharing that. Would you say this feels urgent, or is it okay to schedule the next best opening?
  14. CALLER: The next best opening.
  15. AI RECEPTIONIST: Alright, let me pull up some
  16. AI RECEPTIONIST: appointment
  17. AI RECEPTIONIST: options for you. Here are some available options: on [date] at six PM, [date] at eight AM or six PM, [date] at eight AM or six PM, and [date] at eight AM. Which would you prefer?
  18. CALLER: Can you repeat?
  19. AI RECEPTIONIST: Of course. Here are the available times: [date] at six PM, [date] at eight AM or six PM, [date] at eight AM or six PM, [date] at eight AM. Is there a slot that works for you?
  20. CALLER: [date] at eight AM.
  21. AI RECEPTIONIST: Thank you. Could you please provide your email address so we can send you the booking confirmation?
  22. CALLER: [redacted].
  23. AI RECEPTIONIST: Thank you. Just to confirm — that's [redacted], correct?
  24. CALLER: Yes.
  25. AI RECEPTIONIST: You’re all set for [date] at eight AM. The office will send your confirmation to [redacted]. Is there anything else you need help with today?
  26. CALLER: No. Thank you.
  27. AI RECEPTIONIST: Great — your appointment is confirmed. Thanks so much for calling, and we look forward to seeing you.

Insurance objection turned into a same-day booking

  • New patient
  • Booked

A new patient asks about insurance and cost. The AI explains the cash-only policy and new-patient special, then still books a same-day visit and texts the confirmation.

Chiropractic clinic · September 2026 · Duration 3:02

Read the transcript
  1. CALLER: Do
  2. AI RECEPTIONIST: Thank you for
  3. CALLER: you take insurance?
  4. AI RECEPTIONIST: calling [clinic name]
  5. AI RECEPTIONIST: Thank you for calling [clinic name]. This is Sarah. Are you a new patient, or an existing one?
  6. CALLER: New patient.
  7. AI RECEPTIONIST: Great — can I get your first and last name, please?
  8. CALLER: Do you guys take insurance?
  9. AI RECEPTIONIST: We actually accept cash only and do not take insurance. And your name, please?
  10. CALLER: [redacted].
  11. AI RECEPTIONIST: Thank you, [redacted]. And your last name?
  12. CALLER: [redacted].
  13. AI RECEPTIONIST: Great, so that's [redacted]. Did I get that right?
  14. CALLER: Last name is [redacted].
  15. AI RECEPTIONIST: Thank you for clarifying. So your name is [redacted]. Did I get that right?
  16. CALLER: Yes.
  17. AI RECEPTIONIST: Thanks, [redacted]. What’s been going on, or what would you like the doctor to help with?
  18. CALLER: I got numbness in my toes. Does he work on that?
  19. CALLER: What's the procedure for that?
  20. AI RECEPTIONIST: Absolutely — numbness in your toes can be related to nerve issues, and the doctor does work with concerns like neuropathy and pinched nerves. For new patients, the first visit includes a thorough health screening and consultation, a physical exam, X-rays, education about the process, a report of findings, spinal decompression if needed, and an adjustment. The doctor will listen to your concerns and tailor the treatment to your needs. Would you like to schedule an appointment to get started?
  21. CALLER: Does he take insurance?
  22. AI RECEPTIONIST: We don’t take insurance — it’s cash only here. If you’d like, I can share details about our new patient special and help you with the next step.
  23. CALLER: How much is it?
  24. AI RECEPTIONIST: The new patient special is fifty-five dollars in the office. It includes your consultation, physical exam, X-rays, and an adjustment. Results may vary from patient to patient depending on their body. Would you like to book an appointment?
  25. CALLER: I think I'll call back later.
  26. AI RECEPTIONIST: No problem at all. If you have any other questions or want to schedule, just give us a call. Is there anything else I can help you with right now?
  27. CALLER: Can I set an appointment for today?
  28. AI RECEPTIONIST: Sure, let me check
  29. AI RECEPTIONIST: what’s available
  30. AI RECEPTIONIST: for today. One moment…We have openings today at four thirty PM, five thirty PM, and six PM. Would you like to pick one of those?
  31. CALLER: Four thirty.
  32. AI RECEPTIONIST: Perfect — I have your name as [redacted]. Could you please provide your email address so we can send you the booking confirmation?
  33. CALLER: I don't have email. Could you text me?
  34. CALLER: the confirmation?
  35. AI RECEPTIONIST: Absolutely, we can text your confirmation. I have your phone number as [redacted]. Is that correct?
  36. CALLER: Yes.
  37. AI RECEPTIONIST: You're all set for today at four thirty PM. We'll text your confirmation to your phone. Is there anything else I can help you with?
  38. CALLER: No. That's it.
  39. AI RECEPTIONIST: Thanks so much for calling, [redacted]. We look forward to seeing you. Take care.

Urgent chest and back pain booked same morning

  • After hours
  • New patient
  • Booked

A caller with urgent upper back and chest pain phones before opening. The AI reads back the callback number and books the first morning slot the same day.

Chiropractic clinic · October 2026 · Duration 2:14

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. How can I help you today?
  2. CALLER: Do you take walk ins?
  3. AI RECEPTIONIST: Of course — I can help with that. Are you a new patient, or an existing one?
  4. CALLER: A new one.
  5. AI RECEPTIONIST: Thanks for letting me know. Walk-ins aren’t guaranteed, but we do our best to fit new patients in during our open hours. Can I get your first and last name, please?
  6. CALLER: [redacted].
  7. AI RECEPTIONIST: Thanks, [redacted]. What’s been going on, or what would you like the doctor to help with?
  8. CALLER: Chest and back pain, upper back pain in my neck.
  9. AI RECEPTIONIST: Okay — chest and upper back pain, including your neck. Would you say this feels urgent, or is it okay to schedule the next best opening?
  10. CALLER: It's kinda urgent.
  11. AI RECEPTIONIST: I’m so sorry you’re dealing with that. Let’s get you taken care of. What’s the best number to reach you at?
  12. CALLER: [redacted].
  13. AI RECEPTIONIST: Thank you. So that's [redacted]. When would you like to come in? Would morning or afternoon work better for you?
  14. CALLER: Morning.
  15. AI RECEPTIONIST: Got it, morning.
  16. AI RECEPTIONIST: Let me check what’s available for you. Here are some morning options: today at nine thirty AM, or Monday at seven AM, eight thirty AM, or nine thirty AM. Which one works best for you?
  17. CALLER: Today, nine thirty AM.
  18. AI RECEPTIONIST: Great, I’ll book you for today at nine thirty AM. Could you please provide your email address so we can send you the booking confirmation?
  19. CALLER: [redacted].
  20. AI RECEPTIONIST: Thank you. Just to confirm, that’s [redacted], correct?
  21. CALLER: Yes.
  22. AI RECEPTIONIST: You're all set for today at nine thirty AM. You'll get a text with your appointment details. Thanks so much for calling, [redacted] — I hope you feel better soon.
  23. CALLER: Thank you.
  24. AI RECEPTIONIST: You're welcome, [redacted]. Take care and see you soon.

Couple reschedules together in one call

  • New patient
  • Booked

A patient rebooks so she and her spouse can be seen together. The AI fixes a wrong email on file and confirms both appointments in one call.

Chiropractic clinic · October 2026 · Duration 2:53

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. How can I help you today?
  2. CALLER: Hi, Sarah. This [redacted], and I have a new patient appointment at two o'clock today. And my husband has is [redacted]. He could get one at three. We booked him online. I was wondering if there's a time that we could come together.
  3. AI RECEPTIONIST: Absolutely, [redacted]. Are you a new patient, or an existing one?
  4. CALLER: New patient.
  5. AI RECEPTIONIST: Thanks, [redacted]. So just to confirm, you have a new patient appointment today at two o'clock, and your husband [redacted] has one at three. You'd like to see if you can come in together instead — did I get that right? And just to make sure, is your main concern something like back or neck pain, or is there a specific issue you'd like the doctor to focus on?
  6. CALLER: Yes. We would like to come together.
  7. AI RECEPTIONIST: Got it, thanks for clarifying. And is there a particular area or issue you’d like the doctor to help you with today, or is it more of a general checkup for both of you?
  8. CALLER: General.
  9. AI RECEPTIONIST: Thank you, that helps.
  10. AI RECEPTIONIST: I have your name as [redacted] your husband is [redacted] — correct? Let me check if there are any openings today where you both could come in together. One moment. [redacted], the soonest opening I see for two new patients together is today at four thirty PM. Would you and [redacted] like to come in at that time?
  11. CALLER: Sure.
  12. AI RECEPTIONIST: Great, just to confirm — this will be for both you and [redacted] at four thirty this afternoon. I see we have your email as [redacted]. Is that correct? And your phone number
  13. CALLER: No.
  14. AI RECEPTIONIST: as [redacted] is that right?
  15. CALLER: My phone number is correct. The email was not correct.
  16. AI RECEPTIONIST: Thank you for letting me know. Could you please provide the best email address for your booking? I’ll spell it back to confirm once you share it.
  17. CALLER: [redacted].
  18. AI RECEPTIONIST: Thank you. So just to confirm, that's [redacted]. Is that correct?
  19. CALLER: Yes.
  20. AI RECEPTIONIST: You're all set for today at four thirty PM for both you and [redacted]. You'll get a text with the appointment details. Thanks so much for calling, [redacted] — I look forward to seeing you both soon!
  21. CALLER: Thank you.
  22. AI RECEPTIONIST: You're very welcome, [redacted]. Have a great day and we'll see you both this afternoon!

Urgent adjustment with pricing questions

  • New patient
  • Booked

A caller needs an urgent spine adjustment and asks what the first visit costs. The AI quotes the special pricing, books the next day and routes the follow-up pricing question to the office.

Wellness clinic · August 2026 · Duration 3:24

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Jenna. How can I help you today?
  2. CALLER: Hi, Jenna. Are you a real person?
  3. AI RECEPTIONIST: Aww, you caught me. Yes, I'm
  4. CALLER: Sorry. Oh,
  5. AI RECEPTIONIST: an AI, but I'm here to help however I
  6. CALLER: come on. Alright. Uh, so I wanna schedule an appointment today, then do you have availability, and what would the first session cost?
  7. AI RECEPTIONIST: Of course — I can help with that. Are you a new patient or an existing one?
  8. CALLER: Yes. New.
  9. AI RECEPTIONIST: Great, thank you. I have your name as [redacted]. Is that correct?
  10. CALLER: It's [redacted], but yes.
  11. AI RECEPTIONIST: Thanks for letting me know, [redacted]. What would you like the doctor to help with at your first visit?
  12. CALLER: I need a spine adjustment for l three, l two, and [redacted].
  13. AI RECEPTIONIST: Got it, thanks for sharing that. Would you say this feels urgent, or is
  14. CALLER: Yes. Urgent.
  15. AI RECEPTIONIST: it okay to schedule the next best opening?
  16. CALLER: Urgent.
  17. AI RECEPTIONIST: Understood.
  18. AI RECEPTIONIST: Let
  19. AI RECEPTIONIST: me check the soonest available openings for a new patient visit. One moment while I pull up some options for you. Thanks for waiting, [redacted]. The soonest opening is tomorrow, Friday, [date] at eleven forty-five AM. Other options are Monday, [date] at ten AM, eleven forty-five AM, or two thirty PM. Would any of these work for you? And about the first session cost: our new patient special is regularly two hundred fifty dollars, but right now it's one hundred twenty-nine dollars. If you pay online, it's ninety-nine dollars. This includes a chiropractic exam, adjustment, and a sixty-minute massage.
  20. CALLER: Okay. I'll I'll do tomorrow at eleven.
  21. CALLER: whatever forty five, whatever you
  22. AI RECEPTIONIST: Perfect, so I’ll reserve Friday, [date] at eleven forty-five AM for you. Could you please provide your email address so we can send your booking confirmation?
  23. CALLER: [redacted].
  24. AI RECEPTIONIST: Thank you. Just to confirm, that's [redacted], correct?
  25. CALLER: No. [redacted].
  26. AI RECEPTIONIST: Thank you for clarifying. So that's [redacted], correct?
  27. CALLER: Correct.
  28. AI RECEPTIONIST: You're all set for Friday,
  29. CALLER: I I have
  30. AI RECEPTIONIST: [date]
  31. CALLER: another question.
  32. AI RECEPTIONIST: Absolutely, go ahead — what’s your question?
  33. CALLER: What do, uh, follow-up visits cost?
  34. AI RECEPTIONIST: I want to make sure I give you the correct details, so I'd rather have the office confirm the current pricing for follow-up visits. Would you like me to have someone from the office call you back with that information?
  35. CALLER: Yes. Unless you can transfer

Saturday morning booking with alternatives offered

  • After hours
  • New patient
  • Booked

No same-day openings are left, so the AI offers the next days, books the caller's preferred time and verifies contact details.

Wellness clinic · October 2026 · Duration 2:33

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Jenna. How can I help you today?
  2. CALLER: Hi, Jenna. Good morning. I'm gonna make appointment for today for a neck paint.
  3. AI RECEPTIONIST: Good morning! Are you a new patient or have you been seen here before?
  4. CALLER: New patient.
  5. AI RECEPTIONIST: Great, thank you. Can I get your first and last name, please?
  6. CALLER: [redacted].
  7. CALLER: [redacted].
  8. AI RECEPTIONIST: Thanks, [redacted]. And your last name?
  9. CALLER: [redacted].
  10. AI RECEPTIONIST: Thank you, [redacted]. Did I get that right?
  11. CALLER: Yeah.
  12. AI RECEPTIONIST: Thank you. Can you tell me a bit more about your neck pain, or anything specific you’d like the doctor to know?
  13. CALLER: It's just back pain.
  14. CALLER: on shoulder too.
  15. AI RECEPTIONIST: Got it, back pain. Would
  16. AI RECEPTIONIST: Thanks for letting me know — so back and shoulder pain. Would you say this feels urgent, or is it okay to schedule the next available opening today?
  17. CALLER: It's not urgent.
  18. AI RECEPTIONIST: Understood.
  19. AI RECEPTIONIST: Let me check what openings we have for new patients today. We don’t have any openings left for new patients today, but I can offer you the next available slots on Monday, [date] at 10 AM, 11:45 AM, or 2:30 PM. Would any of those work for you?
  20. CALLER: For Tuesday.
  21. AI RECEPTIONIST: Sure. On Tuesday, [date], we have openings at 10 AM, 11:45 AM, 2:30 PM, and 4 PM. Which time would you prefer?
  22. CALLER: Four PM.
  23. AI RECEPTIONIST: Great, I’ll reserve Tuesday, [date] at 4 PM for you. I have your phone number as [redacted]. Is that correct? And could you please provide your email address so we can send your booking confirmation?
  24. CALLER: The phone number is correct. My email is [redacted].
  25. AI RECEPTIONIST: Thank you. Just to confirm, that’s [redacted], correct?
  26. CALLER: Correct.
  27. CALLER: Yeah.
  28. AI RECEPTIONIST: Thanks for confirming.
  29. AI RECEPTIONIST: I’ll go ahead and book your appointment for Tuesday, [date] at

Urgent low back pain booked for Monday

  • After hours
  • New patient
  • Booked

A new patient with urgent low back pain calls on a Saturday morning. The AI handles a spelled name, corrects an email mix-up and books the first Monday slot.

Wellness clinic · August 2026 · Duration 2:35

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Jenna. How can I help you today?
  2. CALLER: Hi there. I have I'd like to schedule a appointment.
  3. AI RECEPTIONIST: Are you a new patient or an existing one?
  4. CALLER: A new patient.
  5. AI RECEPTIONIST: Great — can I get your first and last name, please?
  6. CALLER: First name is [redacted]. This [redacted]. Last name is [redacted].
  7. AI RECEPTIONIST: Thanks for spelling that out. Just to confirm, is your name spelled [redacted] for your first name, and [redacted] for your last name? Did I get that right?
  8. CALLER: Yes.
  9. AI RECEPTIONIST: Thank you, [redacted]. What would you like the doctor to help with?
  10. CALLER: Low back pain.
  11. AI RECEPTIONIST: Got it, low back pain. Would you say this feels urgent, or is it okay to schedule the next best opening?
  12. CALLER: Feels urgent.
  13. AI RECEPTIONIST: Understood.
  14. AI RECEPTIONIST: Let me check the soonest available appointments for you. Here are the soonest openings for a new patient visit: on Monday, [date] at ten AM, eleven forty-five AM, or four PM. Do any of those work for you?
  15. CALLER: Ten AM.
  16. AI RECEPTIONIST: Great, I have you down for Monday, [date] at ten AM. Could you please provide your email address so we can send your booking confirmation?
  17. CALLER: [redacted].
  18. AI RECEPTIONIST: Thank you. Just to confirm, is your email [redacted]? Did I get that right?
  19. CALLER: No. It is [redacted].
  20. AI RECEPTIONIST: Thank you for clarifying. So your email is [redacted]. Is that correct?
  21. CALLER: Yes.
  22. CALLER: Yes.
  23. AI RECEPTIONIST: You’re all set for Monday, [date] at ten AM. The

Rear-end collision, same-day injury visit

  • New patient
  • Booked

A caller injured in a rear-end collision needs X-rays for an insurance claim. The AI books the visit for the same afternoon at the injury clinic.

Personal injury clinic · September 2026 · Duration 2:13

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. How can I help you today?
  2. CALLER: Hi, Sarah. Um, I am the to schedule an appointment. I got into somebody rear ended me. And I need to get checked up.
  3. AI RECEPTIONIST: Is this [redacted] calling? It looks like you are a new patient, is that correct?
  4. CALLER: Yes.
  5. AI RECEPTIONIST: Thank you for confirming. I have your name as [redacted]. Is that correct?
  6. CALLER: Yes.
  7. AI RECEPTIONIST: Got it, thank you. Can you tell me a bit more about what’s going on, or what you’d like the doctor to help with?
  8. CALLER: Hours rear ended in and also accident and I need to have X rays or a second opinion so that I can give to the insurance company.
  9. AI RECEPTIONIST: Thank you for sharing that. Would you say this feels urgent, or is it okay to schedule the next best opening?
  10. CALLER: I would like to come in as soon as possible.
  11. AI RECEPTIONIST: Understood.
  12. AI RECEPTIONIST: Let me check the soonest available appointment slots for you. Here are the soonest openings: today, Friday, [date], at eleven AM, twelve fifteen PM, or three thirty PM. Would any of those work for you?
  13. CALLER: Three thirty PM.
  14. AI RECEPTIONIST: Great, I’ll reserve the three thirty PM slot for you today. Could you please provide your email address so we can send your appointment confirmation?
  15. CALLER: [redacted].
  16. AI RECEPTIONIST: Thank you. Just to confirm, that’s [redacted], correct?
  17. CALLER: Yes.
  18. AI RECEPTIONIST: You’re all set for today, Friday, [date], at three thirty PM. The office will send your confirmation to your email. Is there anything else I can help you with?
  19. CALLER: No.
  20. AI RECEPTIONIST: Great — your appointment is confirmed. Thanks so much for calling, and we look forward to seeing

Car accident with multiple injuries, same-day visit

  • New patient
  • Booked

A caller hurt in a car accident last week needs several areas checked. The AI books the earliest afternoon slot the same day.

Personal injury clinic · September 2026 · Duration 2:17

Read the transcript
  1. AI RECEPTIONIST: Thank you for calling [clinic name], this is Sarah. How can I help you today?
  2. CALLER: Hi, miss Sarah. I was looking for the [location redacted] location maybe. I was in a car accident on last Wednesday, and I need to see someone as soon as possible.
  3. AI RECEPTIONIST: Of
  4. CALLER: For my injury.
  5. AI RECEPTIONIST: Of course — I can help with that. Are you a new patient or an existing one?
  6. CALLER: I would be a new patient.
  7. AI RECEPTIONIST: It looks like you are a new patient, is that correct?
  8. CALLER: Correct.
  9. AI RECEPTIONIST: Thank you. Can I get your first and last name, please?
  10. CALLER: [redacted].
  11. AI RECEPTIONIST: Thank you, [redacted]. What’s been going on, or what would you like the doctor to help with after your car accident?
  12. CALLER: I need someone to check out my my knees, my leg, my arm, my back, and my neck.
  13. AI RECEPTIONIST: Got it, so you’re having issues with your knees, leg, arm, back, and neck after the accident. Would you say this feels urgent, or is it okay to schedule the next best opening?
  14. CALLER: Urgent. I need as soon as possible.
  15. AI RECEPTIONIST: Understood. When would you like to come in? Would you
  16. CALLER: Today.
  17. AI RECEPTIONIST: prefer a morning or afternoon appointment?
  18. CALLER: Afternoon today.
  19. AI RECEPTIONIST: Here are the first available times for today: 9 AM, 10:45 AM, and 12:15 PM. Would you like to hear more afternoon options?
  20. CALLER: No. Can I have the twelve fifteen?
  21. AI RECEPTIONIST: Absolutely, I’ll reserve the twelve fifteen PM slot for you today. Could you please provide your email address so we can send your booking confirmation?
  22. CALLER: [redacted].
  23. AI RECEPTIONIST: Thank you. Just to confirm, that’s [redacted], correct?
  24. CALLER: Correct.
  25. AI RECEPTIONIST: You’re all set for today at twelve fifteen PM. The office address is [address redacted]. You’ll get a confirmation at your email. Is there anything else I can help you with?
  26. CALLER: No, ma'am.
  27. AI RECEPTIONIST: Great — your appointment is confirmed. Thanks so
  28. CALLER: Alright. Thank you.
  29. AI RECEPTIONIST: much for calling, and we look forward to seeing you. Have a good day!

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